California PFL call preparation
What to Have Ready Before Calling EDD Paid Family Leave
Use this practical preparation checklist before calling California EDD about Paid Family Leave, based on information EDD asks claimants to gather.
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A practical PFL call-preparation checklist
Before calling, gather your identifying details, employment and wage information, family-leave dates, claim or receipt information if you already filed, and any EDD notices related to your question. Keep a place to record the date, the guidance you receive, and any next step.
This is a practical preparation list based on information EDD tells applicants to gather. It is not an EDD-required phone checklist, and the representative may ask for different information based on your situation.
Identity and contact details
- Your legal name, birth date, current mailing address, and phone number.
- Your Social Security number and identity documents stored somewhere secure; do not send sensitive numbers to an unofficial website or person.
- Your myEDD or SDI Online access information if your question involves an online claim. Keep passwords and verification codes private.
Work, leave, and claim details
- Your employer names, addresses, dates worked, and the wages or paid leave you expect during family leave.
- The first day your family leave began and the claim start date you are considering or already used.
- Your claim type: bonding, care, or military assist.
- Your claim receipt number, Claim ID, submitted form dates, and copies of any EDD letters if you already filed.
EDD says a valid claim start date and base period cannot be changed after the claim is established, so call EDD before filing if you have questions about your start date.
Documents tied to your claim type
Bonding claims may need proof of relationship. Care claims involve information from the care recipient and a licensed health professional. Military-assist claims require supporting documents for the qualifying event. The official EDD claim-process page explains which documents apply.
Do not give ConnectEDD medical records, passwords, Social Security numbers, or claim documents. ConnectEDD's call service uses your account email and callback phone number; EDD remains the place to submit claim information.